Return & Exchanges

Online Returns & Exchange

We do not offer returns for online purchases. If you wish to exchange your online purchase you can only do so in-store at our 1205 Queen St W, Unit 1 location. Exchanges must be within 14 days of the order confirmation date. 

Exchange Requirements:

• Item(s) must be received in their original condition, unworn, unwashed and with all tags attached.
• Exchanges are subject to validation and approval by Shop Sol.
• Items exchanged with obvious use, makeup, pet hair, deodorant, perfume or similar product stains may be subject to denial.
• We reserve the right to limit or refuse an exchange, in its sole discretion.
• Item(s) must be accompanied by a valid receipt.

In Store Returns & Exchange

If you are not completely satisfied with your in-store purchase, we will gladly offer an exchange within 14 days of purchase. 

Exchange Requirements:

• Item(s) must be received in their original condition, unworn, unwashed and with all tags attached.
• Exchanges are subject to validation and approval by Shop Sol.
• Items exchanged with obvious use, makeup, pet hair, deodorant, perfume or similar product stains may be subject to denial.
• We reserve the right to limit or refuse an exchange, in its sole discretion.
• Item(s) must be accompanied by a valid receipt.

If you have any questions or issues with your purchase please reach out to us at shopsolltd@gmail.com or send us a DM through instagram @shopsol.ca